Senior Key Account Manager; FTC

The Community You Will Join:

Every day, Airbnb hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Since our founding, more than 5 million hosts have welcomed over 1.5 billion guest arrivals in almost every country across the globe.

As a Senior Key Account Manager, you will be managing partner relationships with strategic API Connectivity & Enterprises partners. You will be responsible for recruitment, enablement and optimization of our strategic partnerships and become their trusted advisor with the aim to become their number 1 partner and accelerate growth and performance on both sides. You will be reporting to the Key Accounts Team Lead, South Europe.

This role is a fixed-term contract and requires candidates to be based in Barcelona; it is not eligible for relocation support.

• Own a portfolio of Airbnb’s key partners and act as the key representative for these partners.
• Execute a global win-win strategy for your portfolio that drives value to all parties and positions Airbnb as a top strategic partner across all distribution channels.
• Develop strong and trusting relationships with executives and decision makers/key influencers within your API & Enterprise customers portfolio, ensure that the partnership is held to the highest industry standards and that commercial agreements as well as SLAs are met.
• Analyze data and utilize data-driven recommendations to identify and action on strategic growth opportunities
• Work with quarterly goals, measure success against performance KPIs, feature adoption and supply acquisition growth.
• Support partners through deep understanding of API and technical integrations
• Educate clients on our product roadmap and all significant product changes to accelerate feature adoption with the aim to excel our mutual guest experience
• Represent Airbnb in external meetings and industry events

• 8+ years of professional experience in Strategic Partnership, Key Account Management and/or Connectivity role at a global technology or tech hospitality company
• Experience with API integrations strongly preferred
• World class account management experience with strong track record of successfully growing a book of business/geographic area and building enduring and successful client relationships
• Experience in the hospitality technology space, knowledge of OTA specifications
• Experience in analyzing, structuring and negotiating complex deals that align across multiple business unit needs
• Extremely data driven in the decision-making process to ensure timely, impactful and accurate actions are taken.
• Experience working cross-functionally with product, tech, legal, marketing, sales operations and enablement teams.
• Ability to manage complex projects and multi-task with excellent organizational skills, in a fast-paced, dynamic and ever changing startup environment
• Strong executive presence and the ability to effectively influence top leaders internally and within the industry
• Passion for Airbnb, travel, and the sharing economy
• Fluent verbal/written communication and presentation skills in English and Spanish
• French as additional language is a plus
• Previous experience as product manager, working with product teams is a plus
• Ability to travel at least 25% of the time

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, benefits, and Employee Travel Credits.

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