Renewals Specialist - German Speaking

JOIN OUR TEAM

As part of our Global Customer Experience organization, the Renewals team plays a critical role in ensuring long-term customer continuity, recurring revenue predictability, and smooth contract governance across markets. As a Renewals Specialist, you will own the operational execution of customer renewals ina predominantly auto-renewenvironment, managing timelines, exceptions, and risk with precision. Working closely with Customer Success, Contracts Administration, Finance, and Legal, you will ensure renewals are accurate,timely, and aligned — enabling EQS to deliver a predictable, trustworthy customer experience at scale.

EQS Groupis a leading international cloud software provider in theareasofcompliance & ethics, data privacy, sustainability management, and investor relations.

We help thousands of companies worldwide cultivate trust by simplifying the complexities of compliance, investor relations, and transparent communication with stakeholders.

Transparency is especially important to us. That is why we communicate all our commitments to sustainability, diversity, equality, andwell-beingon our homepage and our social media platforms. We do this for you, for us, for everyone – fairly and publicly.

The key to our success ishiring talented peoplewho bring passion to the table every day, take responsibility, and support each other in the best possible wayto create a trustworthy environment.

• You're important.
  
  A trusting environment and lifelong learning for your individual development. Set personal development goals, receive support and regular feedback. We support you in equipping yourself for success.
• Living our values.
  
  Take responsibility for a variety of tasks, find out what you like to work on, and find your way to make your own personal impact with us!
• Great atmosphere.
  
  Regular team events, parties, and a talented international team with a common goal that unites us all.
• Be part of an exciting journey.
  
  Contribute to our success story of becoming the leading European cloud provider for corporate compliance and investor relations solutions.
• Work-life balance isa must.
  
  Work in a modern office in the heart of Barcelona. In addition, we offer flexibility through our hybrid-working model, conveniently arrange your working hours, and the ability to work from abroad within the EU. We provide you with 24 days of paid vacation – because we also value your free time.
• Special Perks Just for You.
  
  We offer you other exciting benefits such as mealvouchers for your healthy breakswell as corporate shopping benefits.
  Health is a priority.
  
  We offer private health insurance, and you can also benefit fromour corporate mental health counselling!

In this role, you will:

• Managethe renewal lifecyclefora defined portfolio of auto-renewing customerensuring timely confirmations, data accuracy, and coordination across stakeholders.
• Overseeexceptionstothe auto-renew process — including cancellations, term adjustments, price changes, and multi-year amendments — ensuring compliance with internal approvals.
• Project-manage the renewal timeline, ensuring customer outreach, internal reviews, CPI updates, legal checks, and billing readiness occur on schedule.
• Identify at-risk customers early, collaborate with Customer Success to address concerns, and intervene before the auto-renewal date when needed.
• Drivegrowthwhere appropriate by positioningadd-ons, upgrades, and packaging improvements aligned to customer needs.
• Maintain renewal accuracy in Salesforce, ensuring dates, values, and contract structures reflect the true commercial state.
• Partner closely with Contracts Administration, who will prepare and validate all renewal paperwork, quote adjustments, and billing setup changes.
• Support forecasting discipline, providing reliable renewal projections and visibility into risk and opportunity across your portfolio.
• Contribute to the evolution of renewal frameworks, including automated workflows, customer communication templates, and exception-handling processes.

Be part of an exciting journey and contribute to our success story of becoming the leading provider of digital compliance and governance…