Revenue Operations Associate

At Hudl, we build great teams. We hire the best of the best to ensure you’re working with people you can constantly learn from. You’re trusted to get your work done your way while testing the limits of what’s possible and what’s next. We work hard to provide a culture where everyone feels supported, and our employees feel it—their votes helped us become one of Newsweek's Top 100 Global Most Loved Workplaces.

We think of ourselves as the team behind the team, supporting the lifelong impact sports can have: the lessons in teamwork and dedication; the influence of inspiring coaches; and the opportunities to reach new heights. That’s why we help teams from all over the world see their game differently. Our products make it easier for coaches and athletes at any level to capture video, analyze data, share highlights and more.

Ready to join us?

Hudl's Revenue Operations team is focused on unlocking efficiency and increasing productivity — defining best practices for how all client‑facing roles execute across every phase of the revenue cycle. We do this by defining what great looks like, driving adoption of those standards, measuring outcomes, and continuously iterating.

We're looking for a Revenue Operations Associate II to be the go‑to problem solver and thought partner for our Customer Success leadership team. You'll own the operational rhythm of our post‑sales org — with a sharp focus on customer retention — while keeping your sleeves rolled up and your eyes open for ways to make the whole go‑to‑market engine run better.

As a Revenue Operations Associate II, you'll:

• Champion customer retention - you'll be the operational backbone behind our retention strategy — supporting frameworks like mutual action plans and business review sessions, and making sure our CS teams have the structure and insights they need to keep customers and grow them.
• Give CSMs their time back - you'll proactively identify admin‑heavy workflows slowing the team down and drive solutions that reduce that burden — so CSMs can spend less time on process and more time building the relationships that drive retention.
• Own go‑to‑market execution - through operational efficiency initiatives, deal support, change management projects, and fiscal year planning, you'll serve as the primary point of contact for CS leadership on how strategy becomes reality, day to day.
• Drive operational excellence - you'll own end‑to‑end execution of complex projects — ensuring non‑standard situations move smoothly and nothing falls through the cracks.
• Reach beyond the brief - your primary home is Customer Success, but this is a team that takes initiative. You'll look for opportunities to impact Sales and Pre‑Sales too — and you won't wait to be asked.

This role requires 3 days in the office per week, so we're currently considering candidates who live within a commuting distance of our offices in Barcelona.

• Experienced - at least two years in Revenue Operations, Sales Operations, or a post‑sales operations role — ideally in a fast‑paced environment.
• CRM proficient - you've designed process workflows in a CRM tool and can point to the impact that made.
• Confident - you're comfortable working directly with CS and Sales leadership — and you know how to earn their trust quickly.
• Analytical - a knack for interpreting data to identify trends, surface problems, and recommend concrete next steps.
• Proactive - you don't wait to be told what the problem is. You spot it, propose a solution, and get moving.
• Flexible - you can navigate short‑term fires without losing sight of long‑term goals.
• Change management exposure - you’ve helped roll out new systems or processes and understand how to coordinate testing, training, and communications across teams.
• Supportive educator - you enjoy helping others learn how systems and processes work and can break down complex topics in a way that sticks.
• Comfort with distributed teams - you know how to collaborate effectively when team members are in different locations and can manage updates and decisions without needing everyone online at once.

• Salesforce savvy - experience navigating Salesforce — CPQ experience is a…