Senior Project Manager - Business Operations

At Lighthouse, we’re on a mission to revolutionize commercial strategy as hospitality’s most powerful AI platform. We take the world's largest hotel data network and transform it into real-time intelligence that drives action. We don't just deliver insights; we empower businesses to make decisions that move revenue.

With $370M in Series C funding and over $100M in ARR, we are scaling  850+ teammates across 35 countries aren't just building software—they are leveraging cutting-edge AI to help hoteliers be the first to act. Tens of thousands of hotels across 185 countries trust Lighthouse to execute their commercial strategy, including every one of the top 15 global chains and thousands of independent hotels that consistently outperform their markets.

With Lighthouse AI, the intelligence gets deeper. Decisions get smarter. Actions get faster. We help hoteliers be first to act.

We are Lumineers
. Our shared values keep us on a collaborative path fostering a cultural and customer centric environment

• Pursuit of greatness :
  We’re innovators who care deeply about our customers’ success. Our team brings their best work, stays curious, and delivers excellence through attention to detail
• Meaningful work matters :
  We make every moment count by knowing what to deliver, why it matters, and how it drives Lighthouse forward
• Elevate each other :
  We don’t just work together - we grow together. What unites us is understanding each other as people and working toward shared goals

We’re more than just a workplace – we’re a community. Collaborative, fun, and deeply committed, we work hard together to revolutionize the hospitality sector. Are you ready to join us and shine brighter in the industry’s most exciting rocket-ship?

As Senior Project Manager, Business Operations, you will join a team of PMs and a Business Process Analyst, delivering projects across Business Operations more broadly. You'll own the delivery of cross-functional initiatives end-to-end — from scoping through go-live — working closely with Sales, Rev Ops, Engineering, Commercial Systems, and other Business Operations pillars. This is a senior, largely autonomous role: you'll be trusted to run your own project portfolio, manage stakeholders directly, and make delivery calls without heavy oversight.

• Lead business-critical projects end to end, gathering requirements from Sales, Finance and Commercial Systems stakeholders, managing scope and timelines, and reporting decisions and risks to leadership.
• Coordinate changes to Salesforce configuration, business processes and internal tools, partnering with Commercial Systems on solution design and managing dependencies across Engineering, Business Process, Data Analytics and Marketing Operations.
• Run structured testing and UAT cycles ahead of go-live, and coordinate rollout communications (Slack announcements, training materials, sales enablement).
• Track project status and risks, and report progress to leadership and stakeholders on a regular cadence.
• Mentor junior team members and contribute to how the team plans and delivers work.
• Improve the team's use of AI in project delivery, refining its templates and skills for test scenarios and exploring uses in testing or presentations.
• Lead AI-related projects that automate internal business operations processes and help less experienced colleagues develop their project delivery practices.

You’ll work in a Business Operations project team composed by a Manager, Sales Operations, and a Business Process Analyst who also manages projects. The team collaborates with specialists in sales operations,…