Менеджер проекта

Henkel operates in chemical manufacturing and manufacturing, with this role focused on customer experience, supply chain, CRM, and process harmonization projects.

• Own end-to-end project management, including design, planning, delivery, cost, and outcome evaluation;
• Apply a customer-centric mindset in stakeholder interactions;
• Align with Global SC, Regional SC, GBS+, dX, Functions, and Business Units;
• Collect and analyze customer feedback and market insights through Voice of Customer;
• Oversee CRM system implementation and identify improvement opportunities;
• Contribute recommendations that impact CSX strategy;
• Lead business and IT projects that improve customer experience and process harmonization;
• Support customer service initiatives that drive retention and new business;
• Communicate local action plans and link them to global CSX strategy;
• Identify, evaluate, and implement customer experience improvement projects;
• Design and roll out tools, processes, and initiatives aligned to Global CSX;
• Lead cross-functional and country implementation teams;
• Collaborate with CSX, CoE, GBS+, and Supply Chain teams;
• Drive continuous improvement through innovation and structured project plans;
• Manage performance using KPIs and reporting tools;
• Set objectives, monitor progress, and take corrective actions;
• Plan activities to ensure efficiency, continuity, and customer satisfaction;
• Ensure compliance with Henkel standards, SHE, and sustainability requirements.
• Bachelor’s or Master’s degree in Business Administration, International Management, Supply Chain Management, or a related field;
• 3–5 Years of experience in Project Management, PMO, Management Consulting, or cross-functional Supply Chain projects;
• Basic understanding of end-to-end Supply Chain processes, including Customer Service, Logistics, Planning, Sales, and Order Management;
• Strong stakeholder management and communication skills;
• Ability to collaborate across multiple international markets;
• Advanced PowerPoint and Excel skills, including executive presentations, data analysis, and formulas;
• Basic knowledge of Power BI;
• Hands-on experience using AI tools, such as prompt writing, to improve productivity;
• Proactive, open-minded, and collaborative approach with structured project execution and governance;
• Nice to have:
  German, French, or Spanish, experience in customer-facing environments, Customer Experience, retail, or B2B business.
• Flexible hours and a hybrid work model;
• Work from anywhere policy for up to 30 days per year;
• Diverse national and international growth opportunities;
• Health and preventive care programs;
• Gender-neutral parental leave for a minimum of 8 weeks;
• Employee Share Plan with voluntary investment and Henkel matching shares;
• Meal allowance for each worked day;
• Health insurance paid by the employer with a tax exemption;