Global CS Project Manager

At Docplanner Group, we’re on a mission to help people live longer, healthier lives. As the world’s largest healthcare platform, each month, we connect 24 million patients with 280k doctors across 13 countries (through brands like Znany Lekarz, Doctoralia, Mio Dottore, Doktor Takvimi, and jameda). Our marketplaces, SaaS and AI tools simplify daily tasks and help doctors, clinics and hospitals work more efficiently, so they can focus on what really matters: caring for their patients.

Learn more about our products here: pro.doctoralia.es

Real impact – We help doctors help patients. Your work truly makes a difference.

At scale, yet agile – 3,000+ employees, but still fast, flexible, and hands‑on.

Shape the future, sustain growth – Make a difference now and build for long‑term success.

This role sits at the intersection of Customer Success, operations, and special projects for our B2C business.

As our organization continues to scale and evolve, we need strong Project Management skills to scale new products and processes across the CS organization.

We’re looking for a smart, independent operator who can combine stakeholder management, strategy, analytics, and Project Management execution. You will help define processes, metrics, and ways of working that let local teams operate consistently at global scale.

Our company has grown from a small startup into a global organization, and this role is central to the next phase of that journey. You will help ensure new products and process changes land in the local markets

This is a role for someone who enjoys solving ambiguous problems and leading with data, bringing structure to complexity, and making things happen across multiple stakeholders.

• Act as a counterpart to Global VP in scaling key products and processes, fully owning the outcomes of the projects and key Customer Success KPIs: onboarding quality, health score, and retention

• Act as a Project Owner for selected initiatives, coordinating stakeholders, timelines, risks, and follow-up, working hand in hand with local teams

• Focus on implementing new products across existing product suite and customer base

• Scale results, experiments, and learnings from one market into global project

• Liaise with in‑market stakeholders to align on project direction and status, and drive KPIs in alignment with local priorities

• Collaborate with global product team to build a product that our customers love

• Lead specific parts of the customer journey, such as onboarding of new customers; own the onboarding success KPI and drive continuous improvement

• Collaborate with Ops team on efficiencies and AI solutions to lift onboarding success and customer satisfaction

• Experience in project management, program management, customer success, or operations in a complex, multi-product/multi-market business.

  • You solved a business wide problem: defined the challenge, built the project plan, executed on it, and achieved the target KPIs.

• Data/AI‑literate: you can read dashboards, interpret KPIs, and design experiments and segmentation. You can build models independently with AI and partner with BI team for more complex challenges

• Strong cross‑functional orchestrator in a multicultural team; you can align product, marketing, and local teams, build trust quickly, and make decisions without formal authority

• You combine strategic thinking with a strong execution mindset, favoring problem‑solving and iterative progress over theoretical frameworks detached from business reality

• Fluent English and a working additional language from the Group (Spanish, Brazilian‑Portuguese, Italian)

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