Advisor Team Manager

About Us

Perk (formerly Travel Perk) is the intelligent platform for travel and spend management. Built to tackle the time‑consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact.

We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem.

Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.

At Perk, we’re driven by our values, like being an owner, delivering a 7‑star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team.

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We’re scaling rapidly across the US and Europe, and our global team of nearly 2,000 colleagues continues to grow rapidly. As we expand our reach, launch new products and enter new markets, we need to stay sharp, scalable and human. That’s where you come in.

We’re building a new team within People, and are looking for a People Advisor Team Manager to be responsible for managing the quality, prioritisation, and delivery of case management across Perk. This role ensures that ER cases, particularly Performance management, probations, and behavioural issues, are handled consistently, compliantly, and in alignment with Perk’s people policies.

As Team Manager
, you’ll coach your team to enable managers on handling complex underperformance and conduct concerns, raise risks proactively to People Partners, feed case trends back into People Partner planning, and ensure the integrity of case documentation and data. You will triage caseloads, oversee workload balancing, and act as an escalation point for high‑risk and complex cases. We are hiring in London or Barcelona, Chicago or Boston.

If you thrive in fast‑paced environments, have experience handling complex ER cases on a global remit, and want to make a meaningful impact on people and performance, we’d love to meet you.

• Oversee end‑to‑end case management quality across the Advisory team (e.g. Performance management, probations, behavioural cases, grievances, attendance, documentation, and tracking).
• Act as an escalation point for complex or high‑risk ER issues.
• Ensure consistency and guarantee compliance of case handling across locations and functions with internal policies, employment law, and documentation standards.

• Identify patterns and business risk, proactively handling or escalating these to drive early intervention.
• Accountable for case reporting dashboards, trends, and ER data integrity, and using these to provide insights for workforce planning, performance cycles, and manager development priorities.

• Facilitate the enablement of managers on handling ER cases, specifically with performance management, early flags, difficult conversations, and case steps.

• Ensure your team of People Advisors are maintaining high standards.
• Enable your team to triage incoming cases, prioritise workload, and allocate cases based on complexity and Advisor capacity.
• Coach and mentor People Advisors, and provide specialist case knowledge to wider people team and management.

• You’re accountable for the team maintaining high data accuracy across case logs, documents, and system tracking.
• Ensure cases progress at pace, reducing delays and the associated business cost.
• C…