Account Manager - German Speaking

About Us

Perk (formerly Travel Perk) is the intelligent platform for travel and spend management. Built to tackle the time‑consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact.

We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem.

Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.

At Perk, we’re driven by our values, like being an owner, delivering a 7‑star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team.

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As an Account Manager Support DACH, you’ll play a pivotal role in ensuring our customers in the DACH region feel supported, valued, and wowed by our service. This role is a perfect fit for a proactive problem‑solver with a knack for building trust, who is excited by the challenge of increasing both customer satisfaction and account growth.

• Manage a portfolio of long‑tail customers by expertly handling a high volume of inbound messages. This is a rather reactive role where your ability to solve problems quickly and effectively will be key.
• Act as Perk's biggest advocate within your clients and your clients' biggest advocate within Perk. You’ll be the first one to address any issues, get support from our technical teams, and educate your clients on new product features.
• Identify common problems across your accounts and develop efficient processes to manage a large inbound message flow. You'll be instrumental in ensuring repeated issues are not happening.
• Gain a deep understanding of Perk products to fully appreciate each stage of the customer journey.
• Unlock hidden potential and grow partnerships by identifying opportunities for growth within your portfolio of accounts.

• Native or advanced level of German and fluent English.
• Interest in the travel industry and/or SaaS products.
• A self‑starter who thrives in a fast‑paced, high‑volume environment.
• Customer‑focused with a passion for problem‑solving.
• A team player, keen to collaborate with cross‑functional departments to resolve issues and improve processes.
• Eager to create efficiencies and open to incorporating AI and other tech to streamline your work.
• Basic commercial acumen to identify growth opportunities.
• Motivation and hunger to learn.

This role is a fantastic entry point into account management. It's designed to build a strong foundation in a dynamic environment. You'll gain hands‑on experience in customer relationship management, problem‑solving, and process optimisation, all essential skills for a successful career.

At Perk, we are committed to fostering internal growth. We believe that our best leaders are those who have a deep understanding of our customers' needs. As you excel in this role, you will have the opportunity to grow into more strategic account management positions and other roles within the company.

• Competitive compensation and equity ownership in Perk.
• Generous vacation days plus public holidays.
• Choice of private healthcare or a gym allowance.
• Life insurance protection for your loved ones.
• Unforgettable Perk events, including an annual summer party.
• Well‑being support through Spring Health, providing the 12‑month therapy and coaching program.
• Flexible compensation plan.
• Paid parental leave: 17 weeks during your child’s first year.
• Paid…