Customer Support Agent

Who We Are

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Enter Club, based in Barcelona, offers an all-inclusive living experience designed to make people feel at home from day one. We bring together expats, digital nomads, professionals, and students to create an international and supportive community where meaningful connections and memorable experiences can grow. We provide accommodation that combines comfort, flexibility, and community living.

Job Description

We are looking for a new member to join our Customer Support team. We strive to provide an exceptional experience for our clients and are looking for a proactive and organized person with strong communication skills and attention to detail.

What You’ll Do

The main objective is to support our clients, primarily via phone and email, and occasionally in person. As a key link between our clients and the services we offer, you will:

Maintain smooth and friendly communication with clients and the team
Provide information about processes and answer any questions
Take responsibility for efficiently managing issues reported by clients
Coordinate issue management in collaboration with other departments
Provide support during check-ins and check-outs, including key management
Use company systems and processes to keep all information organized

What You’ll Bring

Fluency in English and Spanish; additional languages are a plus
Highly organized, detail-oriented, and proactive with a results-driven mindset
Excellent communication and interpersonal skills, with the ability to connect with clients and colleagues
Strong problem-solving skills and the ability xiphteb to handle unexpected situations calmly
Flexibility to adapt to different tasks
Positive attitude and a team player mentality

What’s In It For You

Join a fast-growing, multicultural company where your ideas and impact are valued from day one
Work in a friendly and supportive environment that encourages collaboration, creativity, and initiative
Contribute directly to shaping the client experience and company culture
Gain exposure to an international community and develop cross-cultural skills