Fashion Customer Representative; German - speaking On-site TR

Puesto: Fashion Customer Representative (German - speaking) On-site TR05
Are you passionate about fashion, obsessed with exceptional customer experience, and eager to represent a global luxury brand?

Leader in premium fashion and lingerie, is looking for a Fashion Customer Representative who embodies confidence, style, and a true customer-first mindset. This is your chance to become the voice of a brand that inspires women worldwide—every interaction, every solution, every moment.

Why You’ll Love Working with UsAt Concentrix, you won’t just answer questions — you’ll create memorable experiences, guide customers through our exquisite products, and become a true Brand Ambassador.

Expect a dynamic, supportive environment where your passion for fashion, communication, and customer care becomes your superpower.

Your Day-to-Day Deliver exceptional customer support through phone, email, chat, and digital channels

Provide pre- and post-sales guidance, ensuring every customer feels valued and understood

Maintain expert knowledge of products and collections

Log and manage all interactions within our systems, meeting SLA and quality standards

Escalate issues as needed to ensure seamless customer satisfaction

Collaborate with Team Leaders, support teammates, and attend regular meetings

Represent the brand spirit in every interaction — confident, elegant, and customer-obsessed

What You Bring To The TeamC2 German and advanced English skills

Experience in customer service, ideally within a Contact Centre environment

Strong communication skills — written, verbal, warm, and professional

Ability to build rapport quickly and show genuine empathy

Organized, reliable, and able to prioritize in a fast-paced environment

Able to navigate decisions with both customer needs and brand guidelines in mind Proactive, positive, and adaptable — a true “can-do” mindset

Passion for fashion, styling, and helping customers feel their best

What’s In It For You We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and  this role, we offer benefits that help support your unique lifestyle:
Full-time 39 hours/week permanent contract

Rotative shifts between Monday - Saturday 9:00 to 18:00

Salary 19,000 euros gross/year + up to 3,300 euros gross/year in bonus

Great office location in Barcelona Full paid training on the company and the project you'll be working on

Career development programs, specialized courses

Experience the best version of you! At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”Concentrix is an equal opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.

All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

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