Service Desk Agent

Service Desk Agent

Job  |

Location:

Barcelona, Spain, Hybrid |

Contract:

Permanent, full-time

devicenow offers Device as a Service for workplace IT hardware on a global scale. We revolutionize the Device as a Service industry – the only thing missing is you!

At devicenow, we believe that people create the essence of a company, shaping its culture with every interaction, idea, and shared experience. We are searching for talented individuals who can bring a blend of passion and expertise to our team and help us shape the future of devicenow.

Join us to become a part of an ambitious team of change-makers and build a fulfilling career with us.

As a Service Desk Agent
, you will be the main point of contact for our end users – the employees of our customers – and support them with any questions or issues related to their devices.

• Act as the first point of contact for employees of our customers when they need support with their devices
• Answer customer requests coming in through various channels and process incoming tickets
• Understand customer challenges, offer solutions, and initiate the necessary steps for improvement
• Manage customer expectations regarding internal policies and provide customer-specific information
• Collaborate with internal teams to overcome operational challenges and improve service delivery
• Increase customer satisfaction and retention by collecting customer feedback
• Advise and support customers throughout the entire duration of their collaboration with the service

• Excellent knowledge of English
• Ideally good communication skills in German
• Confident handling of common software programs and willingness to learn new skills
• Proactive approach in identifying problems and developing solutions to ensure smooth service delivery and customer satisfaction
• Ability to understand and respond to customer needs, maintain close relationships, and ensure high service quality
• Spanish (or other) language skills are an advantage

• A unique opportunity to enter a fast-growing industry and learn from experienced professionals.
• Structured on-the-job training, beginner-focused mentoring sessions, and comprehensive support to develop your sales skills.
• Supplementary health insurance.
• Access to Eden Red benefits.
• Urban Sports Club membership.
• Office in a central downtown location.
• High-quality IT equipment, including Apple Business Phones and curved monitors.
• A dynamic, supportive, and international team environment that values growth and collaboration.

To apply, please provide your first name, last name, email address, phone number, and your CV. By submitting your application you confirm that you have read and understood the declaration of consent, including our Privacy Policy and Privacy Notice, and consent to the processing of your personal data for recruitment purposes. If you have any questions about data protection, please contact