Travel Agent Danish Speaking

Do you have passion for the travel and tourism industry? Do you like travelling when everything goes the way it should? You can have an impact on making travellers’ journeys a success! Do you want to work for a worldwide known Travel Agency? We are looking for dynamic people like you who are open for a new experience abroad!

Responsibilities

Booking management (altering, cancelling or creating new reservations)

Assisting clients via inbound calls in the after-sales process, answering inquiries regarding the reservations and attending potential requests

Managing the reservations back-office (ticket issuing, modification and cancellation of reservations)

Replying to emails and messages from customers all over the world in English and native languages

Always ensuring a high level of customer service

Regular involvement with company events, team meetings and projects

Supporting teammates and colleagues with peer-to-peer learning and constructive feedback to encourage a positive working environment

Qualifications

A native level of Danish and a good level of English

Enthusiasm about travelling and tourism industry

Knowledge of the value and impact that a good customer experience can create; being an attentive listener, comfortable and skillful at communicating with people; being energetic, innovative and working proactively at a fast pace

Excitement about intercultural communication and the expatriate lifestyle

Living in or willing to relocate to Barcelona for an international career and life experience

Having a valid Spanish work permit/EU citizenship (required)

Benefits

Competitive salary

Relocation package

Incentive plan regarding project KPI achievement

A full-time contract of 39 hours/week

Rotative shifts between 7 AM and 8 PM

Work in an international environment in a multinational company in Barcelona

Two weekends per month off

Health insurance discount

"Feel Good" program including Spanish lessons, quizzes with prizes, free group activities such as football, beach volleyball, role skating and much more

Wellness and resilience program for mental and physical health, including workshops (stress, conflict, effective communication, etc.)

Modern office space, well connected by public transport and close to Glories shopping mall (Westfield)

Free coffee every day and free fruit on Fridays

Career growth opportunities within other projects of the company

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