Customer Care Onboarding - Netherlands and Belgium Dutch & Flemish Speaker - Contr

Customer Care Onboarding Specialist (NL & DE)

Join us as a Customer Care Onboarding Specialist (NL & DE) to guide Dutch customers through a seamless account opening experience and play a key role in Qonto's expansion into the Netherlands.

Fixed-term contract:
August – December 2026.

• Guide Dutch customers through onboarding:
  Provide sharp, responsive technical support via email and phone — account opening, documentation, validation. You're the first Qonto experience for customers in the Netherlands.
• Relay customer feedback to Product and Ops:
  Gather and structure what customers tell you, flag recurring pain points, and contribute directly to product improvements.
• Build and improve internal processes:
  Update FAQs, dashboards, and macros. Share structured feedback with Ops and Product teams to make the onboarding flow smoother.
• Spot anomalies and take ownership:
  Identify issues before they escalare, develop new problem‑solving approaches, and keep your team informed.

• Up to one year in customer support or a client-facing role:
  You've handled real customer interactions — not just theoretical training. Onboarding or account setup experience is a plus.
• Customer‑centric communication:
  You show empathy, adapt your tone to each customer, and write clearly and professionally in every interaction.
• Detail‑oriented and organised:
  You multitask across cases, keep track of open items, and don’t let things fall through the cracks.
• Languages:
  
  Native or near‑native Dutch & Flemish, fluent in English.

• A front‑row seat to Qonto's Dutch market expansion:
  You'll be part of the team building Qonto's presence in the Netherlands — your work directly shapes how Dutch customers perceive Qonto from day one.
• Real responsibilities from the start: A hands‑on culture where you make decisions, own your cases, and contribute to process improvements — not just follow scripts.
• A team built on cooperation and growth:
  Small, close‑knit team where everyone has a seat at the table and continuous improvement is the daily standard.
• Tools:
  Zendesk for support, Notion for knowledge management, and access to AI tools to work faster and smarter.

Francesca De Zotti, Team Leader for Qonto's Dutch and Belgian onboarding team. She joined Qonto in May 2021 after managing roles at fast‑scaling companies, including Meero. She brings deep experience in team management and a passion for market‑specific customer service.

At Qonto, we understand that true diversity isn’t just about ticking boxes on a hiring checklist. Apply regardless of the boxes you tick — who knows? You may have the missing piece of the puzzle we’ve been searching for all along.