Church&Dwight Customer Service Representative - French & English

We’re Hiring:
Church & Dwight Customer Service Representative - French & English

At   Netzon Grou   p, we’re growing fast—and we’re looking for motivated Customer Service Agents to join our International Team in Barcelona

.
If you enjoy helping people, communicating in a dynamic environment, and being part of a supportive, multicultural team, this role is for yo

u.
About the R
oleAs a Customer Service Agent, you will be the first point of contact for customers, ensuring their questions are answered and issues resolved efficiently. You’ll be representing Church & Dwight dedicated to healthcare and personal care produc

t   s.
✅Your Mis
sion Customer Advocate:
Ensure our clients needs and concerns are addressed effectively and efficien
tly.

Product Expert:
Develop and maintain a deep understanding of our products and services to provide accurate and insightful information to custom
ers.

Omnichannel Specialist:
Deliver exceptional customer support across all channels (Phone and Ema
il).Problem Solver:
Analyse customer issues, identify root causes and proactively offer personalized soluti
ons.

Brand Ambassador:
Authentically represent the brand and its values in every interaction, fostering positive customer relation sh

ip   s.
What We’re Lookin
g For Fluency in both French and Eng
lish.

A passion for helping customers and a customer centric appr
oach.

Ability to deal with sensitive calls with empathy and understan
ding.

Strong administrative skills with a keen eye for det
ails.

A strong professional and proactive approach to problem sol

vi   ng.
What We
Offer

Start Date:

ASAP.

Contract:

Temporary (3 months with 1 month of proba
tion).Full-Time: 39 hours per
week.

Working Hours:

Monday to Friday from 9hs to
18hs.

Salary: €18,900 gross per
year.

Working Model:
Hybrid - 6 days per month in the o
ffice.

Training: 5 days Full-Time. Monday to Friday 9:00 to
18:00.Office

Location:

Barcelona (Eixa

mp   le).
Why Join Netzon
Group?

Netzon Group is a fast-growing company specializing in digital solutions, AI, and contact center services, helping global brands deliver outstanding customer experiences wor

ldw   ide.
Start your career with us—apply now and become part of our growi

ng team!