Phone Support Specialist

Join the team. Make an impact.

At Holded, we believe that daily admin should never stop a great idea from becoming a success. That's why we create intuitive software to empower anyone who dares to start their own business. Long story short: we want to make business simple.

In order to create cutting-edge products that meet the needs of the sector, talent is essential. We are looking for passion, creativity, and commitment. In return, we offer the same.

We’re looking for a highly communicative and detail-oriented Phone Support Specialist to join our customer support team. In this role, you’ll provide real-time assistance to our users through phone, helping them navigate Holded’s platform, troubleshoot issues, and offer product-related advice. You’ll be at the forefront of ensuring our customers have a seamless and satisfying experience.

What You’ll Do:

• Respond promptly to customer inquiries via live call (as secondary task, other text-based channels).
• Troubleshoot technical issues, providing clear and concise instructions.
• Guide users through Holded's features, offering personalized support based on their needs.
• Document customer interactions in our CRM and elevate issues when necessary.
• Identify recurring customer concerns and share insights with the Product and Engineering teams.
• Maintain high levels of customer satisfaction by providing friendly, empathetic, and solution-oriented service.

• 1+ year of experience in a Call Center Support or Customer Service role.
• Exceptional written communication skills with a focus on clarity and professionalism.
• Ability to multitask.
• Tech-savvy with a quick ability to learn new tools and platforms.
• Basic Knowledge of finance.
• Strong problem-solving skills and attention to detail.
• Native in Spanish but fluent in English.

• Experience in a SaaS or tech support environment.
• Familiarity with chat platforms like Intercom, Zendesk, Aircall or Zoom.
• Basic knowledge of business management software (accounting, invoicing, HR).

• Permanent contract.
• Hybrid work model.
• Short work-day on Fridays.
• 26 paid vacation days.
• Free catered lunch at the office.
• English/Spanish classes.
• Referral program.
• Continuous Training: annual budget for training for each employee.
• Fully equipped kitchen with snacks, drinks, and fresh fruit.
• Top-notch work equipment.
• Office in front of the sea with ping pong, pool table, Play Station...
• Interesting projects and a great work environment.
• An excellent opportunity to grow with the company.
• Discounts on a Gym membership.

At Holded, we do things a bit differently. There's no corporate nonsense and no old-fashioned hierarchy. Instead, we work in self-sufficient, autonomous teams. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.

We didn't start Holded to be epic, and you will be part of it.