Customer Service; Dutch & French

Summary

On a day-to-day basis you will be responsible for the telephone management of inbound calls from Spain, France and Belgium.

Calls you will be taking may be of a sensitive nature so an ability to remain calm and deal with sensitive information is crucial.

The vast majority of this role will be handling inbound calls of customers, prospects, partner organisations and suppliers, and transferring these calls internally to the correct colleague.

This exciting job opportunity will allow you to demonstrate Customer Service skills on a daily basis.

The role also includes internal office management, (logistics, internal supplies…)

• Perfect knowledge of the following languages is a must:
  Dutch, French, and English. Spanish is a plus.
• Switchboard/Multi line experience. Any exposure to VOIP telephony would be ideal.
• Experience of handling volume inbound telephone calls.
• Customer focused attitude.
• The ability to communicate effectively and professionally on the telephone.
• Excellent communication skills, with the ability to build great relationships with our customers over the telephone.
• Proficient in Microsoft office package
• Able to communicate with people at all levels.
• At least one year experience in an Operations Support, Operator, 1st Line or receptionist role.
• Possess a positive attitude in all aspects of the role.
• Self-motivated and tenacious, with excellent attention to detail and the ability to work under pressure