Patient Care Specialist

We are Impress. We believe everyone deserves a smile they’ll love.

Por favor, presente su candidatura sin demora si su perfil encaja bien con este puesto, debido al alto nivel de interés.
We are the largest chain of ortho clinics with fully digital processes in Europe. We have revolutionized the invisible orthodontic sector with the best team of professionals specialized in making people smile and using the latest technology for the diagnosis, treatment, and follow-up of all cases.
Our business model, a true combination of medical expertise and digitalization has been recognized in the top fastest-growing Health Tech companies by Forbes and we are currently listed as a Linked In Top 10 start-up!
Born in Barcelona in 2019, we’ve grown to pioneer leading care, flagship clinics
and state-of-the-art tech across 10 countries and more than 120 locations and we are expanding fast! Our aim is to improve people’s health and quality of life across the globe.
Responsibilities:
Deliver an excellent customer experience to each and every one of our patients
Ensure that every call, email, and meeting leaves our patients happy
Engage with our patients and build a connection to keep them excited about their journey to a perfect smile.
Customer Support:
Provide excellent customer service through different channels such as video and audio, emails, SMS, Whats App, and live chat.
Make calls, book and confirm appointments, and follow up with patients.
Explain our product and guide customers through the process and timelines.
Clarify requirements and help our patients complete documentation as needed.
Proactively recognize and report trends and potential weaknesses.
Contribute to the improvement of our products and processes.
Help create solutions to enhance the customer journey.
Work with your teammates to foster a positive and energetic atmosphere.
What you need to be successful:
University Degree in Dentistry with experience in Orthodontics.
Experience in a similar position
Fluent level of Portuguese, English or Spanish is a plus!
Self-discipline and motivation to learn.
Commitment and goal orientation.

Experience with dental designing software.
Excellent communication and interpersonal skills
Team spirit and a proactive attitude.
What we offer
Internationa   l team! You will work with people from all over the world, at our Barcelona headquarters in the Eixample district.
Working   hours: 40h/week, 10:00 to 19:00, + 2 Saturdays per month.
Benefits with our treatments, aligners, and products.
Opportunity to grow in an innovative company and Top International Scale Up.
Collaborative work environment and positive culture. xiphteb
International and diverse
teams.