Customer Support Turkish

Puesto: Customer Support with Turkish
FEDCEL GROUP, S.L. is an international BPO services provider based in Barcelona, Spain. We deliver top-tier support to our global partners, and we are now expanding our team with Turkish-speaking specialists.

Role Overview :
As a Customer Support Agent, you will assist iGaming players through live chat, email, and phone — ensuring a fast, friendly, and professional service experience.

Key Responsibilities:

Deliver excellent support to Turkish-speaking clients.
Respond to inquiries via phone, email, and chat in a timely manner.
Identify, troubleshoot, and resolve issues or escalate when necessary.
Record all interactions accurately in the company’s CRM system.
Maintain a professional, empathetic, and solution-oriented attitude.

Requirements:
Fluent Turkish and English (working proficiency).
Excellent communication and interpersonal skills.
Strong problem-solving ability and patience.
Basic computer literacy (MS Office, CRM systems).
Prior experience in customer service is a plus, but not required.