Customer Success Manager – Italian Market

About fonio  We build AI voice agents for small and medium-sized businesses so they never miss a call and can focus on the work they actually love.
Our AI handles every call automatically. But voice is just the beginning. Our vision: to build  the world's first fully automated CRM .
7,500+ customers. >€5M ARR. ~30% monthly growth. Target until EOY: €30M.
We live ownership. You're responsible for your projects and tasks end-to-end. No politics, few meetings, direct feedback. At fonio you’ll build alongside the smartest and most ambitious people around.
Join us now to be part of one of  Europe's most exciting growth stories !
Your Role  As Customer Success Manager for the Italian market, you are the primary point of contact for your customer cohort (of SMBs) once they've signed. You own their success, satisfaction, and retention end to end.
You actively build relationships, identify value drivers, and ensure every customer gets the most out of fonio. You'll spend most of your time in calls and meetings with customers.
What to expect    Own a portfolio of Italian SMB customers across their full lifecycle

Build relationships, surface value, and find new use cases for AI agents to keep customers engaged

Run check-ins and proactive calls based on usage signals (low engagement, expansion opportunities, setup friction)

Work with a ready-made pipeline and clear playbooks, with room to test your own initiatives

Maximize the value generated from each customer in your portfolio

Support customers in setting up their AI assistant; coordinate with developers for complex setups

Spot churn risks early and act on them

Manage your activity autonomously in Hub Spot

Who We're Looking For    2–5 years in Customer Success, Account Management, or a client-facing SaaS/B2B role

Native or C2 Italian, strong English

Structured, autonomous, results-driven

You build trust easily with customers, by phone or video

You take initiative, test, iterate, and don't wait to be told what to do

Comfortable with CRM (ideally Hub Spot) and data-driven workflows

Affinity for tech/AI is a plus

Willing to relocate to Vienna for 1–2 months initially

What We Offer     €60,000–80,000 OTE

Equity: you help build it, you should own a piece of it

Equipment of your choice

A product that sells itself and that customers love (4.5 stars on Trustpilot, Google, and OMR)

Regular team offsites

Office in Vienna or Barcelona, onsite, in an ambitious team that wants to do the most exciting work of their careers

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