France & Benelux Customer Care Executive; Dutch & French

Puesto: France & Benelux Customer Care Executive (Dutch & French)
This job is with Puig , an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

The Opportunity   Centralize the relation with the Global Customers and Distributors in the order to cash process (orders, deliveries, returns, claims and bad debt) and solve any issues to achieve the objectives fixed in terms of service and receivables.
What you'll get to do    Centralize the relation with the France&Benelux Customers in the order to cash process
Review and provide information about the situation of their orders
Deal with EDI/ SAP/e-mail orders
Review and provide logistic or descriptive information of products
Inform the customer of the out of stock that affects the orders

Tasks within the Order & Delivery management process
Unblock the EDI orders, in EDI workflow and solve the problems to be able to create the sales order.
Review and unblock the orders for delivery.

Delivery issues/delay management
Modify orders and deliveries
Interlocutor with Delivery Monitoring (Logistics) for delivery issues Follow-up and management regarding faults

‘Transport’ management
Group deliveries to be prepared and shipped together to the customer.
Transport follow-up with Delivery Monitoring

Claims management
Claim reception and analysis
Creation of Credit/Debit note in the system and register customer complaints

Customer relationship
Day to day communication and provide solutions to customer requests
Analyze and share functional KPIs with customer to detect improvement areas.
We'd love to meet you if you have

Experience:

minimum 2 years in a similar job

Education:

University Degree

Languages:

Dutch and French native or professional. English and spanish fluent will be plus

Competencies:

Good communications skills
Analytical skills
Ability to listen and active problem-solving skills
Good interpersonal skills
Ability to handle pressure and workload

We welcome Creators Of All Kinds. If you are unsure of meeting all the requirements but trust you have the transferable skills to excel in this role, complete the application and our teams will get in touch if you are selected for an interview.
A few things you'll love about us    An entrepreneurial, creative and welcoming work culture
A competitive compensation & benefits package
Hybrid work policy
On onsite gym and restaurant
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