German Customer Advisor – Sofia

German-Speaking Customer Support Advisor – Sofia, Bulgaria

Live, Work, and Thrive in One of Europe's Most Dynamic Capitals!

Are you looking to launch an international career while enjoying an exceptional quality of life? A leading global customer support team in Sofia, Bulgaria, is seeking enthusiastic German speakers to support a prestigious, high-end Swiss telecommunications provider.

• Base Salary: €1,636.14 gross / month
• Billing Skills Bonus: €102.25 gross / month
• Unlimited Sales Bonus:
  Driven individuals and top performers regularly earn over €1,000+/month on top of their base.
• Monthly meal vouchers
• Full private health insurance
• Fully covered Multisport card (access to gyms, pools, and fitness studios)
• Paid, structured 5-week onboarding and training program

Sofia perfectly balances a bustling career hub with a laid‑back, adventurous lifestyle. It stands out as one of Europe's most affordable and exciting capitals:

• One of the lowest costs of living in the EU—your money goes much further here.
• A thriving international expat community, modern cafés, trendy restaurants, and a diverse nightlife.
• Vitosha Mountain is just minutes from the city center, offering world‑class hiking in the summer and skiing/snowboarding in the winter.
• Easily plan weekend road trips to Greece, Serbia, Romania, and Turkey.

• As a brand ambassador for a leading Swiss telecom provider, you will deliver outstanding service via inbound channels, ensuring customer satisfaction while naturally spotting opportunities to add value.
• Handle inbound inquiries from German‑speaking customers.
• Analyze and resolve administrative and technical topics (product features, billing, etc.).
• Update internal databases and customer management systems accurately.
• Collaborate with internal teams and elevate complex cases when necessary.

• Rotating shifts scheduled between 09:00 and 22:00, Monday to Sunday.
• Options for 8‑hour, 6‑hour, and 4‑hour shifts to help match your lifestyle. (
  
  Note:
  
  Potential future late shifts until 01:00 may be introduced later).
• Based in a modern, high‑tech office environment at Mega Park, Sofia.
• Start fully office‑based to bond with your team. After 4 months, you qualify for a hybrid schedule (2 days remote, 3 days office) based on meeting standard KPIs.

You aren't just taking a job; you are starting a career path. With a structured 5‑week paid training program, you will be set up for absolute success. This project is expanding rapidly, meaning internal promotions happen frequently. Successful advisors regularly move into roles such as:

• Team Leader
• Quality Trainer or Sales Coach
• Subject Matter Expert (SME)

Ready to take the leap? Apply today to start your international adventure in Sofia!