Customer Service Operations Specialist Italian; Temporary

Puesto: Customer Service Operations Specialist with Italian (Temporary)
Our client is a   well-established international company and European market leader  , providing innovative and   sustainable      packaging  , table-setting ️, and dining solutions to the   hospitality and food service industry.

With a strong international presence and a commitment to quality, customer experience, and sustainability, they are currently looking for a    Customer Service Operations Specialist    to join their Customer Care team in   Sant Cugat del Vallès (Barcelona)  on a full-time   temporary contract   .

This is a fantastic opportunity for a customer-oriented professional who enjoys working in an international environment, managing customer relationships, coordinating orders, and collaborating closely with multiple departments to ensure a seamless customer experience.

Your responsibilities
Manage customer orders from entry to delivery, ensuring accuracy and timely processing
Maintain and update customer information within the ERP system
Act as the main point of contact for customers, providing excellent service and support
Respond to customer inquiries regarding products, deliveries, orders, and account-related matters
Monitor stock availability, delivery timelines, and order status to proactively manage customer expectations
Collaborate closely with Sales, Logistics, Finance, and Supply Chain teams to ensure smooth operations
Recommend alternative products and solutions when facing stock shortages or delivery constraints
Manage customer complaints, claims, and service-related issues, ensuring prompt resolution
Support payment follow-up activities together with internal finance teams
Ensure customer records and account information remain accurate and up to date
Provide operational support to field sales teams and assist with customer-related administrative processes
Contribute to delivering an exceptional customer experience while maintaining high service standards

Ideal profile
Full working proficiency in Italian and English
Previous experience in Customer Service, Customer Operations, Order Management, Sales Support, or a similar role
Strong organisational and multitasking skills
Excellent attention to detail and commitment to quality
Strong communication and relationship-building abilities
Team-oriented mindset with the ability to collaborate across multiple departments
Good knowledge of Microsoft Office, particularly Excel
Proactive, solution-oriented, and customer-focused attitude
Ability to thrive in a fast-paced and international business environment
Experience working with SAP or other ERP systems would be highly valued

What's on offer
Temporary contract
Compensation:
Up to €28,000 gross annual salary, depending on your experience and the value you bring to the position
Full-time (40h) employment
Office-based position in Sant Cugat del Vallès
Opportunity to join a leading international organisation with a strong European presence
Collaborative, supportive, and multicultural working environment
Valuable experience within a structured corporate environment
Work for a company committed to innovation, quality, and sustainability

Our recruitment process
Step 1: 30-Minutes Video Interview with the Recruiter
Step 2:
Interview with the Hiring Manager
Step 3:
Final Interview and Offer

At Babel Profiles, we believe in talent beyond labels. This opportunity is open to all qualified candidates, and we are committed to ensuring equal opportunities regardless of gender, gender identity, background, or origin.