Customer Support Administrator - Dutch & French

Gi Group   is recruiting a   Customer Service Representative   to join   Agilent Technologies   (end client), in a multicultural and customer-oriented environment.

Mandatory requirements
English + French + Dutch   :
high professional level   (used daily with customers and internal teams).
Well-organized, methodical and detail-oriented profile with a strong customer focus.

What will your mission be?
Support Sales representatives and customers, ensuring smooth and accurate processes:
order management   ,   invoicing   and   follow-up in SAP   , acting as the key link between customers and internal teams to deliver an excellent customer experience.
Key responsibilities
Order processing   : create and manage customer orders, ensuring accuracy and on-time delivery.
Sales & customer support   : provide information, resolve issues and support customers after the sale.
Internal coordination   with teams such as Sales, Logistics, Installation, Public Tenders, Credit & Collection, etc.
Manage the customer journey   : from the initial request to final delivery, following company procedures and policies.
Continuous improvement   : suggest ideas to optimize processes and ways of working.
Administrative tasks   : handle documentation and regular administrative duties in line with established procedures.

Conditions
Hybrid model   : on-site   Tuesday to Thursday   / remote   Monday and Friday
Working hours   : 8:00 am – 5:00 pm
Salary   :  €29,000 gross/year
Contract type   : temporary contract via   Gi Group (ETT)  for Agilent
Expected start date   :  01/07/2026
Estimated duration   :  4 months

Nice to have
Previous experience in   Customer Service / Back Office / Sales Administration   .
Knowledge of   SAP   (or similar ERP systems).