Customer Service Uk Market

Puesto: Customer Service Uk Market )
Working closely with REVLON for their HQ in Barcelona, we are looking for Customer Service UK Market based in Barcelona.
This position Customer Service UK Market is responsible to executing Order to Delivery Process that will support to sales department and it is the first contact for our customer for services level performance.
Customer services must follow daily the operational KPI’s to analyze inefficiencies to allow us to put in place actions to solve it, always looking for the excellence of our service level.
Essentials Responsibilities:
Manage customer service activities to ensure excellent service
Work closely with Supply Planning, Distribution and Finance to achieve objectives and plans
Support Sales & Marketing to achieve sales plans, keep information up to date to share and validate
Coordinate databases (Customer & material master etc) are correct to avoid complaints, returns and credits due to wrong data
Support customer requests, act as a central contact for any question
Participate and engage in continuous improvement efforts to drive order process quality and efficiency
Requirements:
Bachelor’s Degree preferably in business/ or supply chain management
Plus 2- 4 years’ experience in B2B FMCG or Cosmetic Industry Customer service knowledge
Skills in Microsoft OffiCE
JDE or SAP knowledge
Fluent in English language (C1)

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