Debt Mediation Specialist – Polish Language

Puesto: Debt Mediation Specialist – Polish Language Required
Overview  The Alpega Group is looking for a Polish- and Spanish-speaking Debt Mediation Specialist. This role will be part of the Customer Service Organization (Carriers) team. This position is based in St. Cugat del Vallès, Barcelona, Spain.
What can you expect   Handling payment mediations among customers, solving incidents regarding their overdue and outstanding invoices in accordance with the company’s policies.
Monitoring open mediation cases through weekly and monthly reports.
Monitoring default customers.
Communicate and follow up effectively with the mediation supervisor and the customer service department regarding default customers.
Monitoring the notified payment guarantees through weekly and monthly reports.
Meet defined department goals and activity metrics.
Perform other assigned tasks and duties necessary to support the Mediation Department.
What we look for   Previous experience working in customer support with debt mediation or incident management
Native level of Polish
Advanced level of Spanish and English
Resourceful and highly motivated, with a focus on client satisfaction
Team player and able to build good relationships across functions and collaborate to achieve shared goals
High accuracy standards

Experience with Salesforce/CRM is a plus
What we offer   An excellent career opportunity at a SaaS leading player in logistics
Grow and learning opportunities in an international environment
The possibility to work in a team but also to work independently
Permanent contract
Hybrid work model (at least 3 days in the office)
About Alpega  The Alpega Group has 500 employees from over 40 nationalities. We are a global team with diverse backgrounds and are committed to inclusion, learning, and growth in the workplace.

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