Más empleos:
Crew Control Agent; Seasonal
Trabajo disponible en:
08001, Barcelona, Cataluna, España
Publicado en 2026-07-01
Empresa:
Volotea
Estacional/Temporal
puesto Publicado en 2026-07-01
Especializaciones laborales:
-
Servicio Al Cliente
Centro de atención telefónica, Representante de servicio al cliente, Operaciones de Aeropuerto, Industria de viajes
Descripción del trabajo
Crew Control Agent
As a Crew Control Agent, you’ll be at the center of our day‑to‑day operations, ensuring that every flight is properly staffed and ready to depart on time.
Responsibilities
Ensure crew resources are managed efficiently and cost‑effectively, complying with regulatory and company standards.
Prioritize safety and punctuality in all crewing decisions.
Guarantee that all crew duties adhere to the approved FTL scheme.
Explain roster changes to crews in a caring and empathetic way.
Serve as the point of contact for crews regarding last‑minute needs. Communicate by phone or email to resolve questions and concerns.
Maintain a standby crew roster to cover available aircraft in accordance with the Standby Crew policy.
Manage crew absences and leaves.
Liaise with ticketing to arrange positioning duty travel and accommodation for crews traveling.
Qualifications
Studies in Aeronautical Management, Cabin Crew, or related field.
Advanced English and Spanish proficiency, written and spoken.
High understanding of the aviation operational environment or call centre is a plus.
Willing to work different shifts with immediate availability.
Resilient, with proven ability to manage complex and unpredictable situations while working in a very fast‑moving environment.
Ability to handle real‑time operational problems and provide sensible and logical solutions.
Customer‑focused, with good interpersonal and communication skills for email and phone.
Ability to understand that crew adapts to last‑minute changes and manage it with excellent personal treatment.
Benefits
Customizable benefits plan: allocate part of salary to dining, transport, or health insurance – tax‑free.
Volotea is an equal opportunity employer that values diversity and inclusion and strives to recruit diverse candidates. Our goal is to continuously improve and sustain an inclusive culture by attracting, developing, and engaging the best talent in our industry.
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