Customer Service Representative with German

Customer Service Representative with German
We're looking for a Customer Service Representative to join our international team at our service center in Sant Cugat de Vallès, Barcelona.

You'll be the front line of support for our customers, handling everything from order entry and expedites to quoting and returns. This role puts you at the heart of customer relationships, where you'll resolve inquiries, manage billing issues, and ensure every customer receives exceptional service. Working closely with sales teams and various departments, you'll help maintain smooth operations and customer satisfaction.

Join us in delivering productivity to customers across aerospace, defense, energy, and transportation industries.

Responsibilities
Provide new and existing customers with the best possible service in relation to billing inquiries, service requests, and directs customer to resolution of issue.
Provides customer services relating to sales, sales promotions, and communications.
Resolves customer inquiries and complaints fairly & effectively & provides timely responses to customer inquiries via fax, phone, email, etc.and maintaining metrics goals.

Resolves more complex complaints escalated by customer/sales force.
Setup Customer Accounts (CRM and SAP), this includes working with other segments to make sure we are setup for reporting and function related to customer needs.
Examine documents (PO, drawings, specifications, etc.) working closely various departs to enter material is flowing through processes.
Enter orders in SAP, attached documents and send acknowledgments
Respond to customer requests via phone or email
Maintain customer web-based interfaces i.e., portals (order retrieval, acknowledgments, uploading invoices, create ASNs and labels)
Maintain scheduling agreements &/or Qty contracts
Work with accounting to resolve receivable issues
Entry and track of customer complaints
Overall Support for Sales &/or Plant:
Stocking Agreements, subject to certain facilities;
Consignment Agreements, subject to certain facilities; KANBAN

Requirements
Fluent in German and English (Hungarian is a plus)
Previous experience in an office or service center role
University or technical/vocational studies
SAP experience preferred
Excellent Customer Service focus and ability to remain productive under pressure
Strong written and oral communication skills

What we offer
Hybrid working contract from our EMEA service center in Sant Cugat de Valles, Barcelona area with train accessibility
International young and growing team
Language courses
eLearning Platform access
Special offer on Health Care Insurance
Company Pension Plan

As part of our core values, Kennametal is committed to providing an inclusive and welcoming environment for all people. We are an Equal Opportunity employer.

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