Spanish-Speaking Customer Solutions Specialist; Sofia

Puesto: Spanish-Speaking Customer Solutions Specialist (Sofia Relocation)
Mercier Consultancy MD is seeking a Spanish Speaking Customer Solutions Agent to join our team in Sofia, Bulgaria, with paid relocation support.

This role offers an excellent opportunity for Spanish speakers to develop their career in customer service within a vibrant, international environment.

Key Responsibilities

Provide exceptional customer support and solutions to Spanish-speaking clients via phone, email, and chat

Resolve customer inquiries and issues efficiently to ensure high satisfaction levels

Document customer interactions accurately using CRM systems

Collaborate with internal teams to address complex customer challenges and deliver effective solutions

Stay informed about company products, services, and policies to provide accurate information

Offer feedback to help continuously improve customer service processes

Requirements

Fluency in Spanish (written and spoken) is mandatory; proficiency in English is a plus

Experience in customer service or customer solutions roles is preferred

Excellent communication and interpersonal skills

Strong problem-solving abilities and customer-focused mindset

Ability to work collaboratively in a fast-paced team environment

Willingness to relocate to Sofia with paid relocation assistance

Adaptability to work in a multicultural, dynamic workplace

Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Relocation Package

Fully Paid Training

Health Insurance

And Much More..

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