Customer Service Operations Specialist Italian; Temporary

Puesto: Customer Service Operations Specialist with Italian (Temporary)
Our client is a well-established international company and European market leader , providing innovative and sustainable packaging , table-setting ️, and dining solutions to the hospitality and food service industry.
With a strong international presence and a commitment to quality, customer experience, and sustainability, they are currently looking for a Customer Service Operations Specialist to join their Customer Care team in Sant Cugat del Vallès (Barcelona) on a full-time temporary contract .
This is a fantastic opportunity for a customer-oriented professional who enjoys working in an international environment, managing customer relationships, coordinating orders, and collaborating closely with multiple departments to ensure a seamless customer experience.
Maintain and update customer information within the ERP system
Act as the main point of contact for customers, providing excellent service and support
Manage customer complaints, claims, and service-related issues, ensuring prompt resolution
Support payment follow-up activities together with internal finance teams
Provide operational support to field sales teams and assist with customer-related administrative processes
Contribute to delivering an exceptional customer experience while maintaining high service standards
Full working proficiency in Italian and English
Previous experience in Customer Service, Customer Operations, Order Management, Sales Support, or a similar role
Excellent attention to detail and commitment to quality
Good knowledge of Microsoft Office, particularly Excel
Ability to thrive in a fast-paced and international business environment
Experience working with SAP or other ERP systems would be highly valued
Temporary contract
Full-time (40h) employment
Office-based position in Sant Cugat del Vallès
Work for a company committed to innovation, quality, and sustainability
Step 1: 30-Minutes Video Interview with the Recruiter
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