Customer Support Administrator - Dutch & French

Gi Group is recruiting a Customer Service Representative to join Agilent Technologies (end client), in a multicultural and customer-oriented environment.
Mandatory requirements
English + French + Dutch : high professional level (used daily with customers and internal teams).
Well-organized, methodical and detail-oriented profile with a strong customer focus.
What will your mission be?
Support Sales representatives and customers, ensuring smooth and accurate processes: order management , invoicing and follow-up in SAP , acting as the key link between customers and internal teams to deliver an excellent customer experience.
Key responsibilities
Order processing : create and manage customer orders, ensuring accuracy and on-time delivery.
Sales & customer support : provide information, resolve issues and support customers after the sale.
Internal coordination with teams such as Sales, Logistics, Installation, Public Tenders, Credit & Collection, etc.
Manage the customer journey : from the initial request to final delivery, following company procedures and policies.
Continuous improvement : suggest ideas to optimize processes and ways of working.
Administrative tasks : handle documentation and regular administrative duties in line with established procedures.
Conditions
Hybrid model : on-site Tuesday to Thursday / remote Monday and Friday
Working hours : 8:00 am – 5:00 pm
Salary : €29,000 gross/year
Contract type : temporary contract via Gi Group (ETT) for Agilent
Expected start date : 01/07/2026
Estimated duration : 4 months
Nice to have
Previous experience in Customer Service / Back Office / Sales Administration .
Knowledge of SAP (or similar ERP systems).