Customer Support Administrator – Dutch & French

Gi Group   is recruiting a  Customer Service Representative   to join  Agilent Technologies   (end client), in a multicultural and customer-oriented environment.

Mandatory requirements
English + French + Dutch  :  high professional level   (used daily with customers and internal teams).
Well-organized, methodical and detail-oriented profile with a strong customer focus.

What will your mission be?
Support Sales representatives and customers, ensuring smooth and accurate processes:  order management  ,  invoicing   and  follow-up in SAP  , acting as the key link between customers and internal teams to deliver an excellent customer experience.
Key responsibilities
Order processing  : create and manage customer orders, ensuring accuracy and on-time delivery.
Sales & customer support  : provide information, resolve issues and support customers after the sale.
Internal coordination   with teams such as Sales, Logistics, Installation, Public Tenders, Credit & Collection, etc.
Manage the customer journey  : from the initial request to final delivery, following company procedures and policies.
Continuous improvement  : suggest ideas to optimize processes and ways of working.
Administrative tasks  : handle documentation and regular administrative duties in line with established procedures.

Conditions
Hybrid model  : on-site  Tuesday to Thursday   / remote  Monday and Friday
Working hours  : 8:00 am – 5:00 pm
Salary  :  €29,000 gross/year
Contract type  : temporary contract via  Gi Group (ETT)   for Agilent
Expected start date  :  01/07/2026
Estimated duration  :  4 months

Nice to have
Previous experience in  Customer Service / Back Office / Sales Administration  .
Knowledge of  SAP   (or similar ERP systems).