Customer Service Representative; Italian and English Speaker

Puesto: Customer Service Representative (Italian and English Speaker )
Join Agilent Technologies   Join Agilent Technologies as a Customer Service Representative and make a real impact!
We are looking for a motivated and detail-oriented professional to become part of our multicultural team. In this role, you will support our Sales representatives and customers by ensuring smooth processes—from processing orders invoicing, and follow-ups in SAP. You’ll be the key connection between customers and our internal teams, helping to solve problems, provide information, and make sure every customer has a seamless experience with Agilent.
Key responsibilities    Process Orders  - Process customer orders, making sure everything is accurate and delivered on time.
Support Sales and Customers  - Work closely with our Sales team and customers to provide clear information, solve issues, and support them after the sale.
Be the Link Between Teams  - Act as the main contact between customers and internal teams (such as Sales, Logistics, Installation, Public Tenders, Credit & Collection) to answer questions and find solutions.
Manage the Customer Journey  - Take care of the full customer journey—from the first request to the final delivery—while following company rules and processes.
Identify Improvements  - Suggest ideas to improve the way we work and make processes run more smoothly.
Handle Administrative Tasks  - Handle regular administrative tasks in line with established procedures.
Qualifications    Language Skills  - Good proficiency written and spoken English, plus native-level Italian.
Time Management  - Ability to manage time well, handle multiple tasks, and set the right priorities in a fast-paced environment.
Customer Focus  - A strong passion for delivering excellent service and supporting customer needs.
Tech Savvy  - Confident with computer systems and accurate in data entry.
Team Player  - Able to work smoothly in diverse, multicultural teams and communicate effectively.
Problem-Solving  - Strong analytical skills and the ability to quickly find solutions.
Proactive Mindset  - Curious, eager to learn, and confident in taking initiative and ownership of tasks.
IT Tools  

- Experience with MS Office. Knowledge of SAP/CRM systems is preferred—and experience with SAP ECC is a strong advantage.
We offer   Permanent Contract
Outstanding company culture

Career development opportunities
Yearly company bonus, private health care, medical & life insurance
A position within an international organization, offering a dynamic working environment, with exciting challenges and opportunities
Additional Details  This job has a full time weekly schedule.
Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
Travel Required :
No
Shift :
Day
Duration :
No End Date
Job Function :
Customer Service

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