Customer Care Agent

Puesto: Customer Care Agent )
About the Role  We are looking for experienced, hands‑on  Customer Care Agent  passionate about people and about making an impact. The Customer Care team is one of the foundations of our company's success and growth. You will work with B2B customers and be part of a strategic team  will have a direct impact on our growth and customer retention. You will act proactively and address our clients' needs at any stage of their travels, ensuring high customer satisfaction and maintaining relationships at a 7 Star satisfaction standard.

Note:

Working hours for this role will be mostly during weekdays mornings and afternoons.
What you will do   Support our B2B customers in their Business Travels
Liaise with suppliers and partners to resolve booking issues
Keep high satisfaction standards and exceed customer expectations when managing bookings, queries and requests
Address, preempt, and solve problems – you are an owner and anticipate issues before they arise
Help define and establish best practices together with the rest of the team in sales, operations and customer care
Stay up‑to‑date with new features and product launches in Travel Perk
What you'll need to have   Excellent  English , spoken and written
Proven background working in the business travel industry is a plus
Proven experience going above and beyond to provide an amazing service to help customers
What we always look for   Independent and autonomous – you don't need hand‑holding to get things done
Good prioritisation and focus skills
Empathy – understand what our customers need
Smart, fast learner and tech savvy
Versatile and able to adapt to constant changes with a positive mindset
Open to get and give constructive feedback
Want to learn – we have a 7 Star management team to mentor you
Honest, open and trustworthy – peers and managers can trust you. You are a team player, don't play political games, and care more about the team's success than about your own career gains
Focused and determined – you don't let yourself be distracted. You can focus on accomplishing big wins and don't get lost in less important ideas that are floating around
You love travel
What do we offer?
Competitive compensation, including equity in the company
Generous vacation days so you can rest and recharge
Health perks such as private healthcare or gym allowance, depending on location
Flexible compensation plan to help you diversify and increase the net salary
Unforgettable Travel Perk events, including travel to one of our hubs
A mental health support tool for your well‑being
Exponential growth opportunities
Volunteer Perk – 16 paid hours per year to volunteer for a cause of your choice
Parental leave: 12 to 16 weeks after 6 months, based on location and eligibility factors
How we work  Our vision is to provide a platform that connects people in real life (IRL). We take an IRL‑first approach to work, where our team works together in person 3 days a week. As such, this role requires you to be within commuting distance of our Barcelona hub, enabling us to meet in person and foster creativity, productivity, and connectivity.

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