Customer Service Representative; Arabic and French

Puesto: Customer Service Representative (Arabic and French
About the Job  We are seeking an experienced Customer Service Representative to join our Team. This role focuses on handling urgent customer issues, travel disruptions, and high-priority cases that require rapid resolution. You will act as a critical point of contact for escalations, ensuring swift and professional responses to complex situations.

Key Responsibilities   Handle emergency and urgent customer inquiries via phone, email, and chat
Resolve escalated issues and provide timely, effective solutions
Coordinate with internal teams, hotels, and partners to address travel disruptions
Maintain accurate records and documentation of incidents and resolutions
Monitor and track emergency cases to ensure resolution within SLA
Contribute to process improvements for the Emergency Team
Support junior team members and provide guidance during high-pressure situations
Our Ideal Candidate   3 years of experience in customer service, preferably in travel (hotels or airlines)
Fluent in English and both Arabic and French at business level
Strong problem‑solving and decision‑making skills under pressure
Excellent communication and interpersonal abilities
Proficient with Microsoft Office and customer service tools
Ability to multitask in a fast‑paced, high‑stress environment
Detail‑oriented and highly organized
Experience handling escalations and urgent cases
Flexibility to work in shifts

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