Administrativo De Atención Al Cliente – Sanidad

Puesto: Administrativo De Atención Al Cliente – Sector Sanidad )
Working closely with REVLON for their HQ in Barcelona, we are looking for a Customer Service UK Market based in Barcelona. This position is responsible for executing the Order to Delivery Process that supports the sales department and serves as the first point of contact for our customers, ensuring a high level of service performance. Customer services must daily monitor operational KPIs, analyze inefficiencies, and implement actions to improve service excellence.
Responsibilities   Manage customer service activities to ensure excellent service.
Work closely with Supply Planning, Distribution and Finance to achieve objectives and plans.
Support Sales & Marketing to achieve sales plans, keep information up to date, share and validate data.
Coordinate databases (Customer & material master etc.) to avoid complaints, returns, and credits caused by wrong data.
Support customer requests and act as a central contact for any questions.
Participate and engage in continuous improvement efforts to drive order process quality and efficiency.
Qualifications   Bachelor’s Degree preferably in business or supply chain management.
Plus 2-4 years’ experience in B2B FMCG or Cosmetic Industry customer service.
Knowledge of Microsoft Office, JDE or SAP.
Fluent in English (C1 level).

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