Support Specialist; Cataluña

Puesto: Support Specialist (Cataluña)
About Revolut  People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 75+ million customers get more from their money every day.
As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people.

People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.
About the role  Our Customer Support team is the first point of contact for millions around the world, delivering fast, thoughtful help when it matters most. They're the voice of our customers, working closely with product teams to improve experiences and keep wow-level service at the heart of Revolut.
We're looking for a Support Specialist who takes ownership of customer issues, thinks deeper to find solutions, and contributes to the way we support our customers every day. This role is fully on-site in Barcelona and may include weekend shifts, which are fully compensated.
What you'll be doing   Providing our customers with an outstanding experience, making sure customers feel secure whilst using our features
Providing excellent customer service
Representing Revolut at all times
Collaborating with other international teams members to tackle any customer disruption
What you'll need   Fluency in English (C1+ level)
Fluency in Catalan and Spanish (C1+ level)
1+ years of experience in customer support, with exposure to in-person or retail banking

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