Customer Response; Spanish, English & Italian Speaker

Puesto: Customer Response (Spanish, English & Italian Speaker )
We are hiring a Customer Response (Spanish, English & Italian speaker) to provide customer support for disruptions and incidents affecting flight plans.
What you will do   Provide timely and proactive information and assistance in case of any disruption during the daily operation.
Offer information regarding solutions and assistance to customers affected by external factors such as weather events, volcano eruptions, bird strikes, strikes, and other operational challenges.
Proactively offer airport alternatives for potential overbooking situations and assist with booking hotels, new plane tickets, meals, ground transport and other possible needs.
Proactively make courtesy calls to customers with particular needs and monitor sensitive cases.
Maintain a high level of professionalism and empathy while addressing customer needs and concerns.
Collaborate closely with other departments, including Operations, Customer Service, and Ground Services, to ensure a seamless customer experience and swift resolution of issues.
Act as a liaison between customers and relevant internal teams to facilitate smooth communication and problem‑solving.
Utilize the company's customer relationship management (CRM) system to document interactions, update customer profiles, and track issue resolution.
Perform cost control of all the actions taken.
Handle administrative tasks such as booking issues proactive management, creating and sending passenger certificates or communications after an operational disruption or delay, and supporting the finance department with fraud and chargebacks.
What you will need   Previous experience in a customer service role, preferably in the aviation industry.
Excellent communication skills, both verbal and written, with a strong command of English, Spanish and Italian.
Ability to remain calm and composed in high‑pressure situations and effectively manage customer expectations.
Quick learning ability with a strong focus on customer satisfaction.
Strong problem‑solving and decision‑making abilities.
Proficiency in using customer service software, CRM systems, and other relevant tools.
Flexibility to work in shifts, including nights, evenings, weekends, and holidays.
A passion for delivering exceptional customer service and going above and beyond to meet customer needs.
What do we offer   CULTURE: a thriving, positive, collaborative environment where your voice matters.
IMPACT: a fast‑growing company where you tackle every challenge and make things happen.
DIVERSITY: a multi‑cultural team with a mix of different nationalities and backgrounds.
CITY CENTER: headquarters located in the lively city center of Barcelona, well connected with public transport, and close to restaurants, services, and shops for your convenience.

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