Customer Service Specialist

Puesto: Customer Service Specialist )
Cooper Surgical – Customer Experience Agent  Cooper Surgical is a leading fertility and women’s healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life.
Responsibilities   Provide customer experience and customer service tasks for the French region and support other EMEA countries.
Manage and handle sales orders, ensuring adequate follow‑up through the supply chain.
Handle complaints and return orders, securing follow‑through and closure on open customer topics.
Communicate directly with customers on orders, including collaboration terms, shipping issues, pricing issues, and other order‑related matters.
Serve as backup for all customer experience agents during peaks and unexpected situations.
Occasionally perform local administrative tasks such as vendor creation, investigate root causes of open invoices and payment issues.
Execute ad hoc tasks as delegated by the team lead or manager.
Actively participate as part of the EMEA Customer Experience Team.
Daily communication and activities with customers via phone and e‑mail, covering order management, shipping coordination, complaint and credit management, inquiries, and back‑order coordination.
Support sales staff with minor sales tasks and local office administration as needed.
Qualifications   Minimum five (5) years of international experience in customer service or customer excellence, with a strong emphasis on cross‑functional processes.
Well‑versed in Microsoft Office and Microsoft Dynamics or an equivalent ERP system.
Good understanding of at least one CRM system, preferably Microsoft Dynamics.
Fluent in French and English, both written and verbal.
Customer excellence DNA – proactive communicator with a high service orientation and customer centricity.
Excellent communication skills, clear, concise, reliable, trustworthy, and empathetic.
Ability to think cross‑functionally and contribute to process improvements.
Expected to gain an in‑depth understanding of the company’s business to provide the necessary support.
Collaborative, service‑minded, structured, quality conscious, detail oriented, with a sense of the big picture.
Relevant bachelor’s degree in Business Administration, Customer Excellence, Supply Chain Management, or an equivalent field.
Salary: 27,500 to 36,200 Euros annually.

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