Dutch Inside Sales Agent

Puesto: Dutch Inside Sales Agent )
Our customer is a European vacation resort chain, founded in 1967 in the Netherlands, renowned for its nature‑centric holiday experiences. Nestled in idyllic natural settings, these resorts offer various accommodations, from lodges to cottages, and a wealth of indoor and outdoor activities for all ages. Aqua Sana Spa provides relaxation, and numerous dining options cater to diverse tastes.
Join the team as an Inbound Sales Agent catering to the needs of our valued clients in the Dutch market. Your pivotal role will revolve around crafting unforgettable experiences for our customers throughout their stay. Your responsibilities include delivering top‑notch customer service, showcasing our range of products and services, and actively participating in meeting sales targets and enhancing customer satisfaction levels.

Join us and be a part of creating memorable moments for our clients.
Tasks   Answering inbound calls: handle incoming calls from customers who are interested in booking holidays, making reservations, or seeking information about the facilities, accommodations, activities, and pricing offered by our client.
Providing information and assistance: be knowledgeable about the various aspects of our client, including locations, accommodation options, recreational activities, dining options, and special offers; provide accurate and detailed information to customers and assist them in making informed decisions.
Upselling and cross‑selling: offer upgrades to premium accommodations, recommend additional activities or dining options, or suggest add‑on packages to enhance the customer's experience.
Processing bookings and reservations: process bookings and reservations for customers, ensuring that all necessary information is collected accurately and that the customer's preferences and requirements are met to the best of their ability.
Handling customer concerns and queries: address queries, concerns, or complaints promptly and professionally, seeking resolutions that meet the customer's needs while adhering to company policies and procedures.
Following up on leads: contact prospective customers who have expressed interest in our client's services but have not yet made a booking, with the aim of converting them into paying customers.
Maintaining records and documentation: maintain accurate records of customer interactions, including details of bookings, inquiries, complaints, and any other relevant information.
Requirements   High proficiency of Dutch (C2 level)
Thoroughness, autonomy and good interpersonal skills
At least 1 year of successful initial sales experience
Elocution, adaptability, stress resistance and good oral communication skills
Solid commercial skills and a positive attitude
Dynamic, a team player and good self‑control
Loves challenges
Benefits   The chance to join a prominent industry‑leading company with a dynamic and highly motivated team
Prospects for professional advancement and growth, bolstered by comprehensive training programs and avenues for internal promotion
A collaborative and adaptable work environment that fosters creativity and innovation
Location  Barcelona (Spain)

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