Account Manager - German Speaking

Puesto: Account Manager Support - German Speaking )
At Travel Perk, our customers' happiness is at the heart of our success. As an Account Manager Support DACH, you'll be pivotal in ensuring our customers in the DACH region feel supported, valued, and wowed by our service.
What you will do   Manage a portfolio of long-tail customers by expertly handling a high volume of inbound messages.
Act as Travel Perk’s biggest advocate within your clients and your clients’ biggest advocate within Travel Perk. You’ll be the first one to address any issues, get support from our technical teams, and educate your clients on new product features.
Identify common problems across your accounts and develop efficient processes to manage a large inbound message flow. You'll be instrumental in ensuring repeated issues are not happening.
Gain a deep understanding of Travel Perk products to fully appreciate each stage of the customer journey.
Unlock hidden potential and grow partnerships by identifying opportunities for growth within your portfolio of accounts.
What we would like   Native or advanced level of German and fluent English.
Interest in the travel industry and/or SaaS products.
A self-starter who thrives in a fast-paced, high-volume environment.
Customer-focused with a passion for problem-solving.
A team player, keen to collaborate with cross-functional departments to resolve issues and improve processes.
Eager to create efficiencies and open to incorporating AI and other tech to streamline your work.
Basic commercial acumen to identify growth opportunities.
Motivation and hunger to learn.
Your Career at Travel Perk  This role is a fantastic entry point into account management. It's designed to build a strong foundation in a dynamic environment. You'll gain hands-on experience in customer relationship management, problem-solving, and process optimization, all essential skills for a successful career. As you excel, you will have the opportunity to grow into more strategic account management positions and other roles within the company.
Benefits   A competitive compensation package, including equity in Travel Perk.
Generous vacation days.
Health perks such as private healthcare or gym allowance, depending on your location.
A mental health support tool for your wellbeing.

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