Customer Operations Specialist - French Speaker

Overview
is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more

Our  culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Responsibilities

We are looking for a Customer Service / Order Management Specialist (fluent in French and English) to join our international team in Barcelona.

In this role, you will manage end-to-end customer operations, including order management, sales support, and customer service within a fast-paced B2B environment. You will act as a key point of contact for customers and internal stakeholders across sales, logistics, and service teams.

Contract Type:
Internal Temporary Worker (ITW) assignment.

What will you be doing?
Manage end-to-end order management (order-to-cash process), ensuring accurate and timely processing.
Create quotes, process customer orders, and support sales teams (inside sales support).
Coordinate with logistics, manufacturing, and service teams to ensure smooth order fulfillment.
Handle repair and calibration requests, returns (RMA), and product changes.
Act as main customer contact for inquiries related to orders, invoicing, and contracts.
Monitor order lifecycle: from quotation to delivery and payment.
Continuously identify process improvements in customer operations workflows.

Qualifications

Fluent in French and English (mandatory)
Fluency in Dutch is a highly valued.
Minimum 3 years of experience in customer service or order management environment
A positive, proactive, and can‑do attitude, consistently going above and beyond to ensure customer satisfaction
Strong ability to communicate effectively with both internal and external stakeholders and build strong working relationships
Excellent time management and organizational skills, with the ability to manage multiple priorities
High attention to detail and a process‑oriented mindset to ensure data accuracy and operational excellence
Proven ability to proactively resolve complex issues, balancing customer needs and business requirements
Comfort working in a dynamic, international environment, turning challenges into opportunities for exceptional customer care

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*** Keysight is an Equal Opportunity Employer.***