Account Manager CX Native Spanish Speaker

Puesto: Account Manager CX Native Spanish Speaker]
haddock
At  haddock  we’re building the first  Point of Control (POC)  SaaS for restaurants in Europe, the central place where restaurateurs run their entire business.

Last month we launched the  world’s first AI Agent for restaurants , and it’s already reshaping how operators work day to day.

We are the  market leader in Spain , and our vision is to  expand across Europe  and define the future of restaurant operations.

Over the last 12 months we’ve  doubled ARPU , significantly  reduced churn , and  increased NDR  and now we’re ready to operate at a different scale.

About the role
As a  Account Manager , you will play a key role in building and maintaining strong relationships with our customers, ensuring they get the most out of our software solution. You will work closely with our sales, product and support teams to provide an outstanding customer experience and help restaurants optimize their operations through our platform.

Responsibilities

Customer Relationship Management:
Act as the main point of contact for key accounts, understanding their needs and ensuring satisfaction.

Maximizing Product Value:
Help restaurants fully leverage our software by providing training, best practices and strategic guidance.

Problem‑Solving & Strategic Support:
Collaborate with support and product teams to address issues, identify improvement areas and ensure a seamless experience.

Analysis & Reporting:
Track customer performance, identify usage trends, provide strategic insights that support product improvement and customer success.

Customer Retention & Growth:
Identify upsell and cross‑sell opportunities to help customers maximize the value of the platform and expand its use within their operations.

Skills & Experience

4‑5 years of proven experience in account management and customer service, preferably in a SaaS or hospitality‑related company.

Excellent communication and negotiation skills, with the ability to build strong relationships and manage strategic customer interactions.

Analytical and problem‑solving mindset, capable of identifying challenges, proposing solutions and enhancing the customer experience.

Proficiency in CRM tools and digital platforms for customer management and data analysis.

Passion for the restaurant and tech industry, eager to provide value to customers and transform the way they operate.

You’ll stand out if you bring

Previous experience working at a fast‑paced startup.

Previous experience working in a SaaS product.

Experience working in the HORECA sector.

Benefits for our team

Competitive salary of 25k€‑35k€ gross per year OTE.

Flexible working hours and remote days when needed.

Coffee and weekly fruit.

Playflow for flexible payroll.

Urban Sports membership.

Alan private health insurance (partially covered).

How we work

3‑4 days on‑site in Barcelona.

Fast‑paced, customer‑obsessed, high‑ownership culture.

Our Process

Initial fit call (15–30 min)

Interview with the Hiring Manager and two CX team members (1 hour)

Culture Fit interview with Founders (1 hour)

The full process takes 2–3 weeks, and you’ll receive feedback within 3–5 days after each step. We believe in clear, transparent and respectful communication. Our goal is to have this position filled during Q1 2026.

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