Customer Success Management Principal

Job Description Summary
The role is a Customer Success Manager position within the hospitality sector, focused on supporting hotel clients using Amadeus solutions. It is based in Barcelona and has been created as part of a regional transformation, consolidating teams from multiple regions into a European structure.

Job Title
Customer Success Management Principal

Key Responsibilities

Own and manage a portfolio of strategic accounts

Build strong stakeholder relationships and act as trusted advisor

Handle escalations and ensure high customer satisfaction

Drive product usage and optimization

Share best practices and provide strategic guidance

Deliver value‑driven Business Reviews using customer data

Secure renewals and mitigate risks

Identify and drive upsell and cross‑sell opportunities

Collaborate with Sales to expand accounts

Partner with internal teams (Sales, Product, etc.)

Ensure smooth renewal and contracting processes

Collect customer feedback to support product improvements

Experience

3–5 years in Customer Success or similar role

Hospitality industry experience and familiarity with Amadeus tools (preferred)

Skills

Strong relationship management and communication

Analytical and problem‑solving mindset

Ability to multitask and influence stakeholders

Education & Languages

Bachelor’s degree (or equivalent experience)

Fluent in English;
Arabic is a plus

What We Can Offer You

A complete rewards offer – competitive remuneration packages, including bonus, equity, pension plan, travel, life and health insurance, lunch and transport allowance and other benefits.

A truly global DNA – everything at Amadeus is global, from people to business, processes, and culture.

Great opportunities to learn – learning happens all the time through on‑the‑job training, formal learning activities, and interactions with colleagues.

A caring environment – fostering a supportive work environment that balances career and personal life.

A flexible working model – employees can work in a way that best suits them.

A diverse and inclusive community – commitment to diversity, belonging, and fair treatment.

A reliable company – trust and reliability are fundamental values that shape long‑lasting relationships.

A critical mission and purpose – powering the future of travel and pursuing a profound purpose.

Diversity & Inclusion
Amadeus aspires to be a leader in diversity and inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and leading by example.

Amadeus is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

Be aware of recruitment scams
Amadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website. Any payment request or outreach via unofficial platforms (e.g., Whats App, Telegram) should be treated as fraudulent.

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