Onboarding Specialist - German Speaker; DACH market

Puesto: Onboarding Specialist - German Speaker (DACH market)
We are bsport. The place to be! bsport is revolutionizing the wellness industry with an all‑in‑one platform that combines boutique fitness and advanced technology. Our platform simplifies everything from bookings and payroll to marketing and operations, helping our partners streamline operations and boost their commercial success.

Since our launch in 2019, we've experienced rapid growth. Community of over 7 million users. In December 2024 we finalized our biggest Series B (€30 million). Global team of 190+ employees. We’re continuing to grow to become the #1 tech partner for boutique studios in Europe and the rest of the world! Join us to write the next chapter of your career!

About the Role
As our DACH Onboarding Specialist, you’ll be the first point of contact for new German, Austrian, and Swiss clients right after they sign with bsport. Your mission: guide them through a smooth, confident transition onto our platform, from initial setup all the way to their first successful usage. You’ll work closely with our Account Management and Support teams to deliver a seamless client experience—and you’ll do it in German, for a market where trust, precision, and clear communication make all the difference.

Based at our Barcelona HQ and working in a young, multicultural team, you’ll have real ownership from day one: your work directly shapes how clients experience bsport and sets the foundation for long-term partnerships in one of our key growth markets. It’s also a role with a clear path forward—strong performers in onboarding regularly grow into Senior Onboarding Specialist, Account Manager, Team Lead, or CSM roles as the team scales.

What will be your impact
Client Implementation

Manage the onboarding process for new DACH clients end-to-end.

Guide and help clients through platform setup, integrations, and data migration.

Training & Enablement

Deliver tailored training sessions for managers, staff, and instructors.

Ensure clients are comfortable and confident using the platform.

Take care of any tasks that could be perceived as a burden by the client.

Project Coordination

Track and manage onboarding milestones, ensuring deadlines are met.

Collaborate with internal teams (Care, AM, Product) to resolve issues quickly.

Client Success Foundation

Identify client needs early and provide proactive recommendations.

Ensure a smooth handover to Account Managers post-onboarding.

Process Improvement

Document onboarding best practices and contribute to continuous process optimisation.

Share feedback with Product and CSM teams to improve the client experience.

You would be a great fit if you have

Native or C2-level German, plus fluent English (other European languages are a plus).

At least 1 year of experience in client onboarding, implementation, or project coordination—ideally in SaaS or tech.

Solid organisational and project management skills, with the ability to handle multiple onboardings in parallel.

A customer‑centric mindset, with patience and empathy for guiding clients through change.

Comfort with technical topics such as integrations, data migration, and platform setup (training provided).

A proactive, hands‑on, problem‑solving attitude with strong attention to detail.

A genuine interest in fitness, wellness, or tech‑for‑good experience in the industry is a plus, not a must.

The Benefits

Vibrant office in Passeig de Gracia, Barcelona, with free drinks and snacks.

Hybrid working model: 1 remote day per week, plus 15 extra remote days per year.

Health insurance with Alan, fully covered by the company.

Negotiated gym deal with Wellhub: get access to a wide range of gyms, studios, and wellbeing apps.

Flexible remuneration with Alan, to optimise part of your salary in a tax‑efficient way.

A diverse, collaborative workplace – join an international team!

Summer Fridays:
Enjoy your Friday afternoons all August, with a half‑day schedule.

Paid sick leave, because your health always comes first.

The Hiring Process

Discovery call with Charlotte or Daria, Talent Acquisition (30min).

Interview with Sarah, team member of the DACH market (30min).

Interview with Marcello, Manager of Onboarding Specialist (30min).

We believe diversity makes us stronger and are committed to creating an inclusive workplace where everyone can do their best work. If you require accommodations during the application or interview process, please inform us.

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