E-Commerce Customer Service Support with German

Are you passionate about helping others and creating memorable experiences? Do you thrive in dynamic, growing environments? If so, we have an exciting opportunity for you!

Por favor, asegúrese de leer atentamente los siguientes detalles antes de enviar cualquier solicitud.

Our client, a rapidly expanding international company, is establishing a new HUB in the vibrant city of Barcelona. They are on the lookout for a dedicated and enthusiastic Customer Service Representative to join their team. In this role, you will be the friendly and knowledgeable first point of contact for customers across Europe.

If you excel in delivering outstanding service, possess exceptional communication skills, and are eager to be part of a diverse and supportive team, this could be the perfect next step in your career!

Required

Languages:

Native level of German

Full professional level of English

Main Responsibilities:

Be the First Point of Contact:
Engage with customers via phone (80%), email, and chat, providing prompt and effective support

Deliver Outstanding Service:
Ensure a top-notch customer experience with a strong emphasis on quality and satisfaction, specifically for the German market

Manage Customer Interactions:
Efficiently register customer data, process orders, coordinate shipments, handle returns, and manage warranty claims using our CRM system

Stay Informed:
Keep up-to-date with our company's products to provide accurate and helpful information

Core Skills/

Experience:

Outstanding verbal and written skills that allow you to connect with customers clearly and effectively

A warm, empathetic approach with a genuine passion for helping others

A strong orientation towards customer satisfaction, with the ability to prioritize tasks effectively

A good listener who excels in teamwork and enjoys working collaboratively

Not afraid to ask questions, and xqysrnh bring forward new ideas!

What s on offer:

Salary: 22.300€

Hybrid working model

Ability to work remotely from Europe (1 month per year)

Personal and professional growth opportunities

Unlimited access to our online learning platform for continuous development

Transportation allowance (after 6 months)

Private medical insurance (after 6 months)

Our recruitment process :

Step 1:
Interview with our Recruiter to get to know you better

Step 2:
Interview with the Hiring Manager of the company

Step 3:
Final Interview in the Office

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