Customer Service Admin (German-Speaking

Puesto: Customer Service Admin (German-Speaking)
Are you passionate about customer experience and ready to delight our customers? Join  Agilent Technologies , where we inspire and support discoveries that advance the quality of life. We serve life science, diagnostic, and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise—helping customers gain the answers and insights they seek to improve the world around us.

We are looking for a  proactive and motivated Customer Service Representative / Customer Service Admin  to join our  Customer Operations Center  in Barcelona. You will be part of a fast-paced and diverse environment, taking ownership of your work while collaborating closely with internal stakeholders. This role requires excellent communication and organizational skills.

Agilent Spain has been recognized as a top workplace and received the  Great Place to Work  certification, reflecting our commitment to an inclusive and high-quality work environment.

Key Responsibilities
Process  formal quotes and orders , where accuracy and responsiveness are critical.
Interface with  sales and customers  to provide accurate information, solve problems, and support a variety of  pre-sales and post-sales  activities.
Act as a liaison between customers and internal teams (e.g.,  Sales, Service Delivery, Collections ) to resolve customer inquiries.
Manage and coordinate the  end-to-end customer experience , applying broad knowledge of customer situations, company processes, and compliance requirements.
Perform routine administrative customer service tasks following established procedures.

Qualifications / What We’re Looking For
Fluent English  (written and spoken).  German  is highly desirable; if not, a strong English level will be considered provided the required experience and skills match.
Demonstrated experience in  Customer Service / Customer Representative  roles (administrative/operations environment).
Strong computer and systems skills, including  high data accuracy .
Proficiency in  MS Office , especially  Excel (required) .  SAP/CRM  experience is preferred.
Strong time management, multitasking and prioritization skills in a fast-paced environment.
Strong problem-solving skills and ability to work effectively with diverse teams.
Proactive mindset, curiosity to learn, and ability to take initiative and ownership.
Administrative vocational training/education is a plus.

We are looking for someone who can learn internal processes quickly; otherwise the learning curve will not meet the needs of the role.

Terms & Conditions

Working hours:

08:00–17:00 (1-hour break)
Hybrid model:

Remote:  Monday & Friday
On-site (WTC offices):  Tuesday to Thursday
Onboarding:  first month fully  on-site (Mon–Fri)  for training and integration with the team
Gross annual salary:
€29,000

Start date:

as soon as possible,  no later than October 1st

Contract:

6-month contract via ETT (temporary employment agency)