Customer Success Manager – French Speaking

Location:

Barcelona

Company: 360

Player

Job Type: Full-time

Join the Global Leader in Sports Technology
At 360

Player, we are redefining how sports clubs operate, develop players, and manage teams. As the world’s leading all-in-one Club Operating System, we help sports organizations streamline every aspect of their operations—from scheduling and payments to player development and video analytics. Trusted by leading clubs such as Rush Soccer, FC Barcelona, and Rafa Nadal Academy, our platform is transforming how organizations run their day-to-day operations.

With offices in Stockholm, Barcelona, and the US, we’re continuing to expand globally and are looking for passionate, driven individuals to join our team. This role is based in our office in Barcelona.

What You’ll Do

Financial & payments support:  Deliver hands-on support related to club financials, including payments, registrations, and related systems, ensuring smooth and accurate financial workflows.

Optimize usage:  Ensure customers understand its functionalities and how to optimize sports management operations.

Customer growth:  Help and guide customers to develop their usage.

Onboarding:  Provide training and support to new customers.

Customer support:  Deliver exceptional customer support and build strong relationships with our clients.

Who We’re Looking For

Communication:  Exceptional customer service and communication skills, with the ability to empathize and provide clear guidance.

Educational background:  Bachelor'sdegreein Business Administration, Marketing, or arelatedfield.

Technical

Skills:

Strong technical aptitude and ability to quickly learn and navigate software platforms (experience with CRM software or other management systems is a bonus).

Skills:

Detail-oriented with excellent problem-solving skills to address customer inquiries effectively

Language:
Fluent in French and English, both spoken and written. Speaking other languages is a plus, for example German, Italian, or Portuguese.

Other:  Passion for sports and technology, with a drive to stayup-to-datewith industry trends and advancements

Why 360

Player?

Competitive Compensation:  We offer a base salary with a performance-based commission structure.

Career Growth:  Be part of a fast-growing company with opportunities for advancement.

Impactful Work:
You’llbe part of a team transforming how sports clubsoperateglobally.

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