Customer Service Operations temporary

At   Gi Group   , we are currently recruiting a   Customer Service Operations Associate   to join   Agilent   in Barcelona. You will work in an international, fast-paced environment, ensuring an excellent end-to-end customer experience through strong operational support and order management.
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Your mission
Manage customer interactions, support order processing, and ensure timely resolution of inquiries and operational issues. You will act as a key link between customers and internal teams (Sales, Contracts, Supply Chain/Logistics, Finance, IT).

Key responsibilities

Customer interaction & support:
act as the primary point of contact via email/phone/internal systems; provide professional, accurate and timely communication.
Order management:
process and monitor customer orders in   ERP systems (SAP preferred)  ; validate pricing, quantities, delivery terms and contract references; manage updates/changes (cancellations, reschedules).
Contract & pricing support:
identify and escalate discrepancies between contract terms and system pricing.
Issue resolution & escalation:
resolve order-related issues (e.g., backorders, delivery delays, billing errors), manage complaints and follow up through closure; escalate complex cases to the right teams.
Cross-functional coordination:
collaborate with internal stakeholders to align customer expectations with operational capabilities.
Data accuracy & compliance:
maintain accurate customer/order data; ensure compliance with policies and contractual terms; support audits/documentation needs.
Continuous improvement:
identify inefficiencies and suggest improvements; support implementation of new tools/processes (e.g., SAP/automation initiatives).

Requirements

Bachelor’s/Master’s degree (or equivalent).
Previous experience in   customer service, order management or operations   (shared service / centralized operations experience is a plus).
Strong communication skills (written and verbal) and customer-focused mindset.
High attention to detail, analytical and problem-solving skills; ability to work in a   fast-paced, multitasking   environment.
Technical skills:
ERP experience (  SAP preferred  ), CRM/ticketing tools (e.g., Salesforce), and good command of   MS Office   (Excel, Outlook, Teams).

Languages:

Spanish and English required   .
Catalan is a plus   .

What we offer

Working hours:

8:30 AM – 5:30 PM
Hybrid model:
remote   Monday & Friday   , onsite   Tuesday–Thursday   . xbhjioe
First 2 weeks:
onsite 5 days.
Gross annual salary:
€28,000
Estimated start date:
1st September
Temporary contract duration:
2.5 months   (interim replacement + holiday coverage)