Italian-English - Customer Service Representative - Hybrid

Customer Service Agent - Italian Speaker
At  Netzon Group  , we’re growing fast—and we’re looking for motivated Customer Service Agents to join our International Team in Barcelona.

As a Customer Service Agent, you will be the first point of contact for customers, ensuring their questions are answered and issues resolved efficiently. Product Expert:
Develop and maintain a deep understanding of our products and services to provide accurate and insightful information to customers.
Omnichannel Specialist:
Deliver exceptional customer support across all channels (Phone, email, chat and social media).
Brand Ambassador:
Authentically represent the brand and its values in every interaction, fostering positive customer relationships.

Fluency in both Italian and English.

Start Date:

ASAP.

Contract:

Fixed-Term 3 months (1 Month of Probation and possibility of extension).
Full-Time: 39 hours per week.

Working Hours:

Monday to Friday from 9AM to 6PM (1 shorter day in the week)
Working Model:
Hybrid - 6 days per month in the office.
Training:
Monday to Friday from 9AM to 6PM.
Office

Location:

Netzon Group is a fast-growing company specializing in digital solutions, AI, and contact center services, helping global brands deliver outstanding customer experiences worldwide.