Technical Customer Support - Italian & English Speaker

Trabajo disponible en: 08001, Barcelona, Cataluna, España

Empresa: Netzon Group

Tiempo completo, Estacional/Temporal puesto
Publicado en 2026-09-17

Especializaciones laborales:

Servicio Al Cliente
Apoyo técnico, Centro de ayuda, Representante de servicio al cliente, Bilingüe

Rango Salarial o Referencia de la Industria: 20673 EUR Anual EUR 20673.00 YEAR

We’re Hiring:
Technical Customer Support - French & English Speaker

At Netzon Group
, we’re growing fast—and we’re looking for motivated Technical Customer Support Agents to join our International Team in Barcelona for our Netatmo Campaign.

If you enjoy helping people, communicating in a dynamic environment, and being part of a supportive, multicultural team, this role is for you.

About the Role

As a Technical Customer Support Agent, you will be in charge of helping Netatmo clients for any type of issues they could have with their smart consumer electronics (Smart Locks, Smart Weather Station, Smart Camera, etc.). You will handle tech queries from customers and strive for first-contact resolutions.

Key Responsibilities

Understand and respond to client's requests.
Analyze the client's situation to answer quickly and efficiently.
Identify technical incidents, apprehend them and provide an appropriate solution.
Offer adequate solutions with a positive approach.
Organize product returns and follow up on exchanges and repairs.

What We’re Looking For

Fluency in both Italian and English.
Organization and interpersonal skills.
Empathy, with the ability to analyze problems and offer tailored solutions.
Interest in smart home consumer electronics.
You adjust quickly to new environments, and you can follow procedures and deal with deadlines.

What We Offer

Start Date:

ASAP.
Contract:

Temporary until December 31 (1 Month of probation with possible extension for 2027)
Full-Time: 39 hours per week.
Working Hours:

Monday to Friday from 9:00 AM to 6:00 PM.
Salary: €20,673.48 gross per year.
Performance Bonus: €100 gross monthly based on KPIs.
Top Performer Bonus: €150 monthly based on KPIs.
Working Model:
Hybrid (6 days per month in office).
Training: 1 week

Netzon Group is a fast-growing company specializing in digital solutions, AI, and contact center services, helping global brands deliver outstanding customer experiences worldwide.